Shipping Policy-1

This Shipping Policy explains NORDAN’s shipping area, order processing time, estimated delivery time, and how delivery-related issues are handled.

1. Shipping Area

NORDAN currently ships only to addresses within the 48 contiguous United States.

2. Shipping Cost

NORDAN provides free standard shipping for wall panel orders and sample box orders delivered within our eligible shipping area.

3. Order Processing

Orders are normally processed within 1–2 business days after the order is successfully placed.

Processing time refers to the time required to prepare an order before it is handed over to the shipping carrier. It does not include delivery time.

Business days do not include Saturdays, Sundays, or United States federal holidays.

4. Estimated Delivery Time

Once an order has shipped, it is normally delivered within 3–7 business days.

In some cases, delivery may take up to 9 business days after shipment. If your order has not arrived after 9 business days, please contact NORDAN for assistance.

Delivery times may be affected by weather conditions, carrier operations, seasonal shipment volume, regional service interruptions, or other circumstances outside NORDAN’s direct control.

5. Shipping Delays

Shipping carrier delays do not automatically mean that an order has been lost.

If a shipment appears to be unusually delayed, NORDAN may assist with reviewing the available tracking and shipping information.

6. Incorrect or Incomplete Addresses

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery address is accurate and complete before placing an order.

If an order is returned because of an incorrect or incomplete address, an address-related delivery failure, or refusal of the shipment:

The customer is responsible for the return shipping cost.
The customer is responsible for any additional shipping cost required to send the order again.

7. Marked as Delivered but Not Received

If carrier tracking shows that an order was delivered but the package cannot be located, contact NORDAN within 7 calendar days of the recorded delivery date.

NORDAN may assist with submitting an inquiry or claim to the shipping carrier. Customers may be required to provide additional information during the investigation.

Reporting a missing delivery does not guarantee a refund, replacement, or reshipment. The outcome depends on the tracking history, delivery records, available proof of delivery, and the carrier’s investigation results.

8. Damaged, Missing, or Incorrect Items

Customers may open their packages to inspect the products after delivery.

If an order arrives damaged, contains missing items, or contains an incorrect product, contact NORDAN within 7 calendar days of delivery.

Please provide the following information:

Order number
A clear photograph of the shipping label
Photographs of the external packaging
Photographs showing the complete product
Close-up photographs showing the damaged or affected area

Products, original packaging, and shipping labels must be retained until the review is complete.

After discovering an issue, do not continue to use, cut, drill, glue, modify, or install the affected products.

Products that have already been used, cut, drilled, glued, modified, or installed will not be handled as an arrival-condition or shipping-damage claim.

NORDAN will review the submitted information and determine an appropriate solution based on the specific circumstances. A refund, replacement, or reshipment is not guaranteed before the review is completed.