1. Shipping Area

NORDAN currently ships only to addresses within the 48 contiguous United States.

2. Shipping Cost

3. Order Processing

Orders are normally processed within 1–2 business days after the order is successfully placed.

Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. It does not include delivery time.

4. Estimated Delivery Time

Once an order has shipped, it is normally delivered within 3–7 business days.

In some cases, delivery may take up to 9 business days after shipment.

Delivery estimates may be affected by weather, carrier operations, seasonal shipment volume, regional service interruptions, or other circumstances outside NORDAN’s direct control.

5. Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to update after the carrier receives the shipment.

6. Incorrect Addresses and Refused Deliveries

Orders are shipped to the address provided by the customer during checkout. Customers are responsible for ensuring that the delivery address is accurate and complete.

If an order is returned because of an incorrect or incomplete address, an address-related delivery failure, or refusal of the shipment:

• The customer is responsible for the return shipping cost.
• The customer is responsible for any additional shipping cost required to send the order again.

7. Marked as Delivered but Not Received

If carrier tracking shows that an order was delivered but the package cannot be located, contact NORDAN within 7 calendar days of the recorded delivery date.

NORDAN may assist with submitting an inquiry or claim to the shipping carrier. Customers may be asked to provide additional information during the investigation.

8. Damaged, Missing, or Incorrect Items

Customers may open their packages to inspect the products after delivery.

If an order arrives damaged, contains missing items, or contains an incorrect product, contact NORDAN within 7 calendar days of delivery.

Please provide:

• The order number
• A clear photograph of the shipping label
• Photographs of the external packaging
• Photographs showing the complete product
• Close-up photographs showing the affected area

Products, original packaging, and shipping labels must be retained until the review is complete.

After discovering an issue, do not use, cut, drill, glue, modify, or install the affected products.

Products that have already been used, cut, drilled, glued, modified, or installed will not be handled as an arrival-condition or shipping-damage claim.

NORDAN will review the submitted information and determine an appropriate solution based on the circumstances. A refund, replacement, or reshipment is not guaranteed before the review is completed.