1. Shipping Area

NORDAN currently ships only to addresses within the 48 contiguous United States.

2. Shipping Cost

3. Order Processing

Orders are normally prepared for shipment within 1–2 business days after the order is successfully placed.

4. Order Changes & Cancellations

If you need to change or cancel an order, contact NORDAN as soon as possible after placing the order.

Orders may be canceled before shipment. If a cancellation is successfully completed before the order ships, the payment will be refunded to the original payment method.

Once an order has shipped, it can no longer be changed or canceled.

5. Estimated Delivery Time

Transit Time: 2–5 business days after shipment.

Total Delivery Time: 3–7 business days from order placement.

Delivery estimates may be affected by weather, carrier operations, seasonal shipment volume, regional service interruptions, or other circumstances outside NORDAN’s direct control.

6. Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to update after the carrier receives the shipment.

7. Shipping Origin & Carriers

Orders are fulfilled and shipped from NORDAN’s U.S. warehouse.

The shipping carrier may vary depending on the order, destination, package size, and shipment requirements.

Carrier selection is determined at the time of fulfillment and may differ between orders.

8. Incorrect Addresses and Refused Deliveries

Orders are shipped to the address provided by the customer during checkout. Customers are responsible for ensuring that the delivery address is accurate and complete.

If an order is returned because of an incorrect or incomplete address, an address-related delivery failure, or refusal of the shipment:

• The customer is responsible for the return shipping cost.
• The customer is responsible for any additional shipping cost required to send the order again.

9. Lost or Delayed in Transit

If tracking has not updated for an extended period, or if an order has not arrived within the expected delivery timeframe, contact NORDAN with your order number.

A delayed shipment will not be immediately replaced. NORDAN will first contact the shipping carrier and request an investigation into the shipment.

If the shipping carrier officially confirms that the package has been lost in transit, NORDAN will submit the appropriate carrier claim and arrange a replacement shipment as soon as possible.

10. Marked as Delivered but Not Received

If carrier tracking shows that an order was delivered but the package cannot be located, contact NORDAN within 7 calendar days of the recorded delivery date.

NORDAN may assist with submitting an inquiry or claim to the shipping carrier. Customers may be asked to provide additional information during the investigation.

11. Damaged, Missing, or Incorrect Items

Customers may open their packages to inspect the products after delivery.

If an order arrives damaged, contains missing items, or contains an incorrect product, contact NORDAN within 7 calendar days of delivery.

Please provide:

• The order number
• A clear photograph of the shipping label
• Photographs of the external packaging
• Photographs showing the complete product
• Close-up photographs showing the affected area

Products, original packaging, and shipping labels must be retained until the review is complete.

After discovering an issue, do not use, cut, drill, glue, modify, or install the affected products.

Products that have already been used, cut, drilled, glued, modified, or installed will not be handled as an arrival-condition or shipping-damage claim.

NORDAN will review the submitted information and determine an appropriate solution based on the circumstances. A refund, replacement, or reshipment is not guaranteed before the review is completed.