1. Standard 30-Day Returns

You may request a return within 30 days of the date your order is delivered.

Standard returns apply to non-defective products returned for reasons such as ordering more products than needed, changing your mind, selecting the wrong size or style, or deciding that the color is not suitable for your project.

To qualify for a standard return, the products must be:

• Unused
• Uncut
• Not drilled
• Free from adhesive
• Unmodified
• Uninstalled
• In their original packaging
• In resalable condition

Proof of purchase or a valid order number is required.

You must contact NORDAN and receive return authorization before sending any products back. Products returned without prior authorization may be refused and may not be eligible for a refund.

2. Partial Returns

You may return only part of an order, provided that each returned item meets all standard return requirements.

All partial returns require prior authorization from NORDAN.

3. Sale and Discounted Items

Sale and discounted products may be returned when they meet all standard return requirements.

Any approved refund will be based on the actual discounted amount paid for the returned products.

4. Return Shipping and Original Shipping Costs

For standard returns that are not related to a product defect, shipping damage, missing items, or an incorrect shipment:

• The customer is responsible for purchasing the return shipping label.
• The customer is responsible for all return shipping costs.
• A valid return tracking number must be provided to NORDAN.
• NORDAN does not provide a free return label.
• The actual original shipping cost incurred by NORDAN will be deducted from the refund, even if the original order qualified for free shipping.

5. Damaged, Defective, Missing, or Incorrect Items

Customers may open their packages to inspect the products after delivery.

If a product arrives damaged or defective, or if an order contains missing or incorrect items, contact NORDAN within 7 calendar days of delivery.

Please provide:

• The order number
• A clear photograph of the shipping label
• Photographs of the external packaging
• Photographs showing the complete product
• Close-up photographs showing the affected area

Products, original packaging, and shipping labels must be retained until the review is complete.

After discovering an issue, do not continue to use, cut, drill, glue, modify, or install the affected products.

Products that have already been used, cut, drilled, glued, modified, or installed will not be handled as an arrival-condition or shipping-damage claim.

NORDAN will review the submitted information and determine an appropriate resolution based on the specific circumstances. A refund, replacement, or reshipment is not guaranteed before the review is completed.

6. Color and Appearance Variations

The following differences are not generally considered product defects:

• Differences caused by lighting conditions
• Differences caused by photography environments
• Differences between screen displays
• Normal manufacturing tolerances
• Minor differences between production batches
• Minor variations in wood grain or surface patterns

A return based on color preference must still meet all standard return requirements. The customer is responsible for the return shipping cost, and the applicable original shipping cost will be deducted from the refund.

We recommend purchasing a sample box before placing a full wall panel order and purchasing the complete quantity needed for a project in a single order.

7. Sample Boxes

Sample boxes are priced at $9.99 and include free standard shipping within the eligible shipping area.

Sample boxes are non-returnable.

After an eligible sample order is completed, the customer will receive a unique discount code equal to the $9.99 product price of the sample box.

• The discount code may be used once per customer.
• The discount code is valid for 60 days.
• The discount code applies only to an eligible full wall panel order.
• The discount code cannot be redeemed for cash.

8. Exchanges

NORDAN does not offer direct exchanges.

To purchase a different product, size, style, or color, the customer must first return the eligible products in accordance with this policy. After the return has been accepted, the customer may place a new order for the preferred products.

9. Refund Processing

After the warehouse receives and inspects the returned products, NORDAN will notify the customer whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5 business days.

Banks and payment providers may require an additional 3–10 business days to post the refund to the customer’s account.

Refunds are calculated based on the actual amount paid. Applicable original shipping costs will be deducted from standard return refunds.