Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your order to request a standard return.

Standard Return Eligibility

For returns unrelated to a product defect, shipping damage, missing item, or fulfillment error, the product must be:

• Unopened

• Uncut

• Undrilled

• Unglued

• Unmodified

• Uninstalled

• In its original packaging

• In resalable condition

You will also need the receipt or other proof of purchase.

Products affected by a suspected defect, shipping damage, missing item, or fulfillment error are handled separately under the sections below.

Partial Returns

You may request to return part of an order, provided that each returned product meets all standard return eligibility requirements.

All partial returns require prior authorization.

How to Start a Return

To request a return, contact us at service@thenordan.com.

If your return is approved, we will provide return instructions and the applicable return address.

Do not send products to the Nordan INC company address or the original shipping address unless specifically instructed.

Returns sent without prior authorization may be refused and may not qualify for a refund.

For standard returns unrelated to a product defect, shipping damage, missing item, or fulfillment error:

• The customer is responsible for purchasing the return shipping label.

• The customer must provide valid return tracking information.

• The customer is responsible for the return shipping cost.

• The actual original outbound shipping cost will be deducted from the refund, even if the order originally qualified for free shipping.

You can contact us with any return questions at service@thenordan.com.

Damages and Issues

Please inspect your order promptly after delivery and before cutting, modifying, using, or installing the product.

Shipping damage must be reported within 7 days of delivery by contacting service@thenordan.com.

Please provide:

• Your order number

• A photo of the shipping label

• Photos of the outer packaging

• Photos showing the complete affected product

• Close-up photos of the damage

Please keep all packaging, labels, and affected products in their current condition until the review is complete.

After reviewing the submitted information, NORDAN will evaluate the issue and work to provide an appropriate resolution based on the circumstances.

While the issue is under review, do not cut, drill, glue, modify, use, or install the affected product.

Products that have been used, cut, drilled, glued, modified, or installed are not eligible for return, replacement, or refund in relation to shipping damage.

Incorrect, Missing, or Defective Products

If you receive an incorrect item, are missing an item, or believe a product has an apparent defect, contact us within 7 days of delivery and before using, modifying, or installing the product.

Please provide:

• Your order number

• A photo of the shipping label

• Photos of the received products

• Relevant photos showing the issue

NORDAN will evaluate the submitted information and work to provide an appropriate resolution based on the circumstances.

Please keep the products, labels, and original packaging in their current condition while the issue is under review.

Products that have been used, cut, drilled, glued, modified, or installed are not eligible for return, replacement, or refund.

Color and Appearance Variations

Product colors and surface patterns may appear different due to lighting, photography, screen settings, production tolerances, or minor batch variations.

These differences are not considered product defects.

Products returned because of color preference must meet all standard return eligibility requirements. The customer is responsible for the return shipping cost and the actual original outbound shipping cost.

We recommend ordering a sample box and purchasing the full quantity required for one project at the same time.

Sale and Promotional Items

Sale and promotional items may be returned if they meet all standard return eligibility requirements.

Approved refunds will be based on the actual amount paid after discounts.

Non-Returnable Items

Sample boxes are not eligible for standard returns.

Sample boxes include free standard shipping. After a sample order is completed, the customer will receive a one-time discount code equal to the sample box product price.

The sample credit:

• May be used once per customer

• Is valid for 60 days

• Applies to a qualifying full-size wall panel order

• Cannot be redeemed for cash

Exchanges

We do not normally process direct exchanges.

To select a different product, color, or size, return the eligible product according to this policy and place a new order after the return is accepted.

Refunds

We will notify you after we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 5 business days.

Your bank or payment provider may require an additional 3–10 business days to post the refund to your account.

For standard returns, applicable original outbound shipping costs will be deducted from the refund.

If more than 10 business days have passed since we processed your approved refund, contact us at service@thenordan.com.

Contact

Nordan INC
2625 E 2nd St, Suite 325
Casper, WY 82609
United States

Email: service@thenordan.com

The company address above is not a return address. Approved return instructions will include the correct return address.