Shipping & Delivery

Last updated: July 29, 2026

This Shipping & Delivery Policy applies to orders placed through NORDAN.

Shipping Area

We currently ship only to addresses within the contiguous 48 United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free Standard Shipping

Free standard shipping is available on all wall panel and sample box orders within our shipping area.

No minimum purchase is required.

Order Processing

Orders are typically processed within 1–2 business days.

Business days do not include weekends or U.S. public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Orders are fulfilled from our U.S. warehouse.

Estimated Delivery

After an order has been dispatched, estimated delivery is 3–7 business days.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, severe weather, transportation disruptions, peak shipping periods, public holidays, or other circumstances outside our reasonable control.

Order Changes and Cancellations

To request an order cancellation or change the shipping address, product color, size, or quantity, contact us as soon as possible at service@thenordan.com.

We will make reasonable efforts to process your request before warehouse fulfillment begins.

Once an order has entered picking, packing, or shipping, cancellation or modification cannot be guaranteed.

Orders that have already shipped are subject to our Returns & Refunds Policy.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

NORDAN ships orders to the address provided by the customer. We cannot guarantee that an address can be changed after warehouse fulfillment has begun.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to accept the shipment, the customer is responsible for the return shipping cost and any additional cost required to ship the order again.

Tracking Information

Tracking information will be provided when available after the order has shipped.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Packages Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask household members, neighbors, or building staff
• Review any delivery photograph or carrier notice
• Contact the carrier directly where appropriate

If the package still cannot be located, contact service@thenordan.com within 3 days of the recorded delivery date.

We may assist with a carrier investigation. Submitting a claim does not guarantee a refund or replacement. The outcome will depend on the carrier’s tracking information, delivery confirmation, and investigation results.

Shipping Damage, Missing Items, or Incorrect Items

Please inspect your order promptly after delivery and before cutting, modifying, using, or installing the product.

Shipping damage, apparent defects, missing items, or incorrect items must be reported within 7 days of delivery.

Please contact service@thenordan.com and provide the requested order information, shipping label, packaging photographs, and product photographs.

Products that have been used, cut, drilled, glued, modified, or installed are not eligible for resolution as a delivery issue.

Additional conditions are provided in our Returns & Refunds Policy.

Contact

For questions regarding shipping or delivery, contact:

Nordan INC
Doing business as NORDAN
2625 E 2nd St, Suite 325
Casper, WY 82609
United States

Email: service@thenordan.com