Shipping policy
NORDAN Customer Care
This policy explains our shipping area, shipping costs, order processing time, estimated delivery time, tracking, and how delivery issues are handled.
Last updated: October 21, 2026
Shipping
Free Standard Shipping, no minimum
48 contiguous U.S. states and Washington, D.C.
Order Processing
1–2 business days
Before shipment
Transit Time
2–5 business days
After shipment
Total Delivery Time
3–7 business days
From order placement
1. Shipping Area
NORDAN ships to addresses within the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories or international addresses.
2. Shipping Cost
Free standard shipping on every order, with no minimum — wall panels and sample boxes included — within our shipping area. For questions about shipping before placing an order, email service@thenordan.com.
3. Order Processing
Orders are normally prepared for shipment within 1–2 business days after the order is placed. Business days do not include Saturdays, Sundays or U.S. federal holidays.
4. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. Orders can be canceled before they ship, and the payment will be refunded to your original payment method. Once an order has shipped, it can no longer be changed or canceled. Email service@thenordan.com with your order number.
5. Estimated Delivery Time
Transit time is 2–5 business days after shipment, and total delivery time is 3–7 business days from order placement. Estimates may be affected by weather, carrier operations, seasonal volume, regional service interruptions or other circumstances outside our control. If your order hasn't arrived by the end of the estimated window, email us with your order number.
6. Tracking Information
Tracking information is sent to the email address you provided at checkout when it becomes available. It may take some time to update after the carrier receives the shipment.
7. Shipping Origin and Carriers
Orders ship from our U.S. warehouse. The carrier depends on the order, destination, package size and shipping requirements, and is chosen at the time of fulfillment.
8. Incorrect Addresses and Refused Deliveries
Orders are shipped to the address provided at checkout, so please make sure it's accurate and complete. If an order is returned because of an incorrect or incomplete address, an address-related delivery failure, or a refused delivery, the customer is responsible for the return shipping cost and any additional cost to send the order again.
9. Lost or Delayed Shipments
If your tracking hasn't updated for more than 5 business days, we'll contact the carrier and follow up for you. You can also email us with your order number at any time.
A delay or a gap in tracking updates doesn't always mean a package is lost. If the carrier confirms that your shipment has been lost in transit, we'll file the carrier claim and send a replacement as soon as possible.
10. Marked as Delivered but Not Received
If tracking shows your order was delivered but you can't find it, contact us within 7 calendar days of the recorded delivery date. We'll help you submit an inquiry or claim with the carrier, and may ask for additional information during the investigation. The outcome depends on the tracking history, delivery records, proof of delivery and the carrier's investigation.
11. Damaged, Missing or Incorrect Items
Please inspect your order when it arrives. If anything arrives damaged, or if an item is missing or incorrect, email service@thenordan.com within 7 calendar days of delivery with:
- Your order number
- A photo of the shipping label
- Photos of the outer packaging
- Photos of the full product and close-ups of the affected area
We'll make it right — by sending replacement panels for the affected items or refunding them. Please keep the products, packaging and labels until we've resolved your claim, and don't cut, drill, glue or install the affected panels, so we can assess them.
Products that have already been used, cut, drilled, glued, modified or installed will not be handled as an arrival-condition or shipping-damage claim.
Shipping Questions?
Email service@thenordan.com with your order number and a short description of the issue.