Returns & Refunds Policy

Last updated: July 29, 2026

This policy explains NORDAN’s requirements for standard returns, damaged or incorrect products, sample boxes, return shipping, and refunds.

Before returning any product, you must contact NORDAN at service@thenordan.com and receive return authorization. Do not send products back without approval.

1. Standard 30-Day Returns

You may request a return within 30 days of the date your order is delivered.

Standard returns apply to non-defective products returned for reasons such as:

• Ordering more products than needed

• Changing your mind

• Selecting the wrong size, style, or product

• Deciding that the color is not suitable for your project

To qualify for a standard return, the product must be:

• Unopened

• Unused

• Uncut

• Not drilled

• Free from adhesive

• Unmodified

• Uninstalled

• In its original packaging

• In resalable condition

Proof of purchase or a valid order number is required.

You must contact NORDAN and receive return authorization before sending any product back. Products returned without prior authorization may be refused and may not qualify for a refund.

The correct return address and return instructions will be provided only after your request has been reviewed and approved. The return address is not publicly displayed.

2. Partial Returns

You may return only part of an order, provided that each returned product is unopened and meets all standard return requirements.

All partial returns require prior authorization from NORDAN.

3. Sale and Discounted Products

Sale and discounted products may be returned when they meet all standard return requirements.

Approved refunds will be based on the actual discounted amount paid for the returned products.

4. Return Shipping and Original Shipping Costs

For standard returns that are not related to a product defect, shipping damage, missing items, or an incorrect shipment:

• The customer must purchase the return shipping label.

• The customer is responsible for all return shipping costs.

• A valid return tracking number must be provided to NORDAN.

• NORDAN does not provide free return labels.

• The actual original shipping cost incurred by NORDAN will be deducted from the refund, even if the original order qualified for free shipping.

NORDAN is not responsible for return packages lost or damaged before they are received by the designated return facility. Customers should use a trackable shipping service and retain their shipping receipt.

5. Damaged, Defective, Missing, or Incorrect Items

Customers may open their packages to inspect the products after delivery.

If a product arrives damaged or defective, or if an order contains missing or incorrect items, contact NORDAN within 7 calendar days of delivery.

Please provide:

• Your order number

• A clear photograph of the shipping label

• Photographs of the external packaging

• Photographs showing the complete product

• Close-up photographs showing the damaged or affected area

You must retain the products, original packaging, and shipping labels until the review is complete.

After discovering an issue, do not continue to:

• Use the product

• Cut the product

• Drill the product

• Apply adhesive

• Modify the product

• Install the product

Products that have already been used, cut, drilled, glued, modified, or installed will not be handled as an arrival-condition or shipping-damage claim.

NORDAN will review the submitted information and determine an appropriate resolution based on the specific circumstances. A refund, replacement, or reshipment is not guaranteed before the review is completed.

6. Color and Appearance Variations

The following differences are not generally considered product defects:

• Differences caused by lighting conditions

• Differences caused by photography environments

• Differences between screen displays

• Normal manufacturing tolerances

• Minor differences between production batches

• Minor variations in wood grain or surface patterns

Returns based on color preference must still meet all standard return requirements.

For color-preference returns:

• The customer is responsible for the return shipping cost.

• The applicable original shipping cost will be deducted from the refund.

We recommend purchasing a sample box before placing a full wall panel order.

Because minor variations may occur between production batches, we also recommend purchasing the complete quantity needed for one project in a single order.

7. Sample Boxes

Sample boxes are paid products and include free shipping.

Sample boxes are non-returnable.

After an eligible sample order is completed, the customer will receive a unique discount code equal to the product price of the sample box.

The sample discount code:

• May be used once per customer

• Is valid for 60 days

• Applies only to an eligible full wall panel order

• Cannot be redeemed for cash

The discount code does not make the sample box refundable.

8. Exchanges

NORDAN does not offer direct exchanges.

To purchase a different product, size, style, or color, you must first return the eligible products in accordance with this policy.

After the return has been accepted, you may place a new order for the preferred products.

9. Refund Processing

After the warehouse receives and inspects the returned products, NORDAN will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5 business days.

Banks and payment providers may require an additional 3–10 business days to post the refund to your account.

Refunds are calculated based on the actual amount paid for the returned products.

For standard non-defective returns, applicable original shipping costs will be deducted from the refund.

10. Contact Us

To request a return or report a product issue, contact:

service@thenordan.com

Please include your order number, the products involved, and a brief description of your request.

Do not send any product back before receiving return authorization and return instructions from NORDAN.