At NORDAN, we are committed to providing a clear, secure, and convenient checkout experience. This page explains the payment methods available on our store, how payments are processed, what information may be required during checkout, and what to do if you experience a payment issue.
1. Supported Payment Methods
NORDAN accepts major credit and debit cards, digital wallets, and other supported payment methods at checkout.
Credit and Debit Cards:
Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo.
Digital Wallets and Accelerated Payments:
Apple Pay, Google Pay, Shop Pay, PayPal, and Amazon Pay.
Installment Payments:
Shop Pay Installments may be available for eligible orders. Availability may depend on your location, order value, eligibility, and the options presented during checkout.
Some payment methods may only appear when they are compatible with your device, browser, location, or order. For example, Apple Pay is generally shown only on supported Apple devices and browsers.
The payment methods displayed during checkout are the final payment options available for your order.
2. Currency, Fees and Transparent Pricing
Product prices and the final order total are clearly displayed before you complete your purchase.
Any applicable shipping charges, taxes, discounts, or other order adjustments will be shown during checkout before payment is submitted.
Please review the currency and final amount displayed at checkout before completing your payment.
Your bank, card issuer, or payment provider may independently apply currency conversion fees, foreign transaction fees, or other financial service charges. These fees are determined by your financial institution or payment provider and are not controlled by NORDAN.
3. Payment Security
Payments made through NORDAN are processed through Shopify's secure checkout and supported payment providers.
Sensitive payment information is transmitted and processed through secure payment systems operated by Shopify and the applicable payment provider.
NORDAN does not ask customers to send complete credit or debit card information by email, contact form, social media message, or other unsecured communication methods.
When completing an order, always enter your payment details directly through the secure checkout provided on our website.
4. How We Protect Your Payment Information
Payment-related information is used only as necessary to process and confirm your order, prevent fraud, process eligible refunds, fulfill your purchase, and provide customer support.
Payment transactions are processed through Shopify and supported third-party payment providers. NORDAN does not use your payment information for purposes unrelated to processing and supporting your order.
Certain personal information may be shared with Shopify, payment providers, fraud-prevention services, and other trusted service providers when necessary to process your transaction, prevent fraud, or fulfill your order.
For more information about how NORDAN collects, uses, and protects personal information, please review our Privacy Policy.
5. Troubleshooting Refused or Failed Payments
If your payment is declined, refused, or cannot be completed, please try the following:
- Check that your card number, expiration date, billing information, and security code have been entered correctly.
- Confirm that sufficient funds or available credit are available for the purchase.
- Confirm that your billing address matches the information registered with your bank or card issuer.
- If applicable, confirm with your bank or card issuer that your card is authorized for online or international transactions.
- Try another payment method available during checkout.
- Contact your bank, card issuer, or payment provider if the transaction continues to be declined.
For security reasons, NORDAN may not always receive the specific reason why a bank, card issuer, or payment provider declined a transaction.
If you are still unable to complete your purchase after trying the steps above, please contact NORDAN Customer Support and we will assist you where possible.
6. Corporate Contact Information
If you have questions or concerns regarding payment, billing, refunds, or an order, please contact us:
Nordan INC
Email: service@thenordan.com
Customer Support: Contact Us
For information about returns, refund eligibility, and refund processing, please review our Refund Policy.
For additional information about how your personal information is handled, please review our Privacy policy